Privacy Policy

This Privacy Policy explains how eFiberNet Inc. (“we”, “us”) collects, uses and shares information when you visit MyTeleHealth.site, create an account, buy a membership or request a telehealth visit through one of our partner networks.

Health information that a clinician creates or receives while treating you is protected health information (PHI). PHI is also covered by our HIPAA Notice of Privacy Practices. If the two documents conflict for PHI, the HIPAA Notice controls. California residents should also read our California Privacy Notice.

Information you give us:

• Account details: name, email address, password (stored only as a secure hash) and country.
• Visit requests: reason for visit, symptoms, preferred network, date of birth, location and contact details.
• Membership details: plan, seats and invite codes. Card payments are handled by Stripe; we never see or store your full card number.
• Messages you send through our contact and partnership forms.

Information collected automatically: device and browser type, IP address, pages viewed and similar technical logs. We use these to run, secure and improve the website.

• To route your visit request to the right care network and provider.
• To create and manage your account and membership, including billing.
• To send service messages, such as booking confirmations and password resets.
• To keep the service secure, prevent fraud and meet legal obligations.
• To understand how the website is used so we can improve it.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

We share information only as needed to provide the service:

• Care networks and clinicians you choose or are routed to (for example our U.S., international, faith-based and naturopathic partners), so they can deliver your visit.
• Service providers who host, secure, email and bill on our behalf under written contracts, including Business Associate Agreements where PHI is involved.
• Legal and safety reasons, when required by law, court order, or to protect someone’s health or safety.
• Business transfers, such as a merger or acquisition, subject to this policy.

We use essential cookies to keep you signed in and to remember your booking progress during a session. We do not use third-party advertising cookies. You can block cookies in your browser settings, but some features, such as sign-in, will stop working.

We use administrative, technical and physical safeguards, including encryption in transit, hashed passwords and access controls. No system is completely secure, so please keep your password private.

We keep information for as long as your account is active and afterwards as required by law, including medical-record retention rules that apply to our clinical partners.

MyTeleHealth.site is operated from the United States. If you use it from another country, your information may be transferred to and processed in the United States or in the country of the care network that serves you. We protect it as described in this policy wherever it is processed.

You can review and update your account details at any time in the patient portal. You can also ask us to access, correct or delete your personal information, or to stop non-essential emails. We will respond as required by the laws that apply to you. Some records must be kept by law even after a deletion request.

California residents have additional rights described in our California Privacy Notice.

Accounts are for adults 18 and older. A parent or legal guardian may request care for a minor through their own account. We do not knowingly collect personal information directly from children under 13.

We may update this policy from time to time. We will post the new version here with a new effective date, and we will notify you of material changes by email or on the website.

Privacy Officer, eFiberNet Inc. (operator of MyTeleHealth.site)

• Online: our contact form, with the subject “Privacy request”
• Website: https://mytelehealth.site