HIPAA Notice of Privacy Practices

The law requires us to keep your protected health information (PHI) private, to give you this notice of our legal duties and privacy practices, and to follow the notice currently in effect. We must tell you if a breach occurs that may have compromised the privacy or security of your PHI.

This notice applies to eFiberNet Inc., operator of MyTeleHealth.site, and to the clinicians and care networks we work with when they handle your PHI through our platform. Each partner network may also give you its own notice.

We may use and share your PHI without your written authorization for:

• Treatment: sharing your information with the clinicians, pharmacies and labs involved in your care.
• Payment: billing for services and managing your membership.
• Health care operations: running our services, quality review, training and compliance.
• Business associates: vendors who perform services for us under a written agreement to protect your PHI.

• When required by federal, state or local law.
• Public health activities, such as reporting disease, injury or adverse drug reactions.
• Reporting suspected abuse, neglect or domestic violence.
• Health oversight activities, such as audits and inspections.
• Lawsuits and legal proceedings, in response to a court order or subpoena.
• Law enforcement purposes, within legal limits.
• To prevent a serious threat to health or safety.
• Coroners, medical examiners, funeral directors and organ donation.
• Specialized government functions and workers’ compensation, as allowed by law.

We will not use or share your PHI for marketing, sell your PHI, or share psychotherapy notes without your written permission. Any other use not described in this notice also requires your authorization. You may revoke an authorization in writing at any time, except where we have already acted on it.

• Get a copy of your health and claims records, electronic or paper, usually within 30 days. We may charge a reasonable, cost-based fee.
• Ask us to correct health information you think is incorrect or incomplete.
• Request confidential communications, such as contact at a different address or phone number.
• Ask us to limit what we use or share. We are not required to agree, except that we must agree not to share information with your health plan for a service you paid for in full out of pocket.
• Get a list of those with whom we have shared your information in the six years before your request, with certain exceptions.
• Get a copy of this notice at any time, including on paper.
• Choose someone to act for you, such as a medical power of attorney or legal guardian.

You can tell us whether to share information with family, close friends or others involved in your care, and whether to share information in a disaster relief situation. If you cannot tell us your preference, for example if you are unconscious, we may share information if we believe it is in your best interest.

If you believe your privacy rights have been violated, you can file a complaint with our Privacy Officer using the contact details below. You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights at hhs.gov/ocr/complaints.

We will not retaliate against you for filing a complaint.

We can change the terms of this notice, and the changes will apply to all information we hold about you. The new notice will be available on this page and on request.

Privacy Officer, eFiberNet Inc. (operator of MyTeleHealth.site)

• Online: our contact form, with the subject “Privacy request”
• Website: https://mytelehealth.site